Return and Refund Policy for CSM Gems

At CSM Gems, we strive to ensure complete satisfaction with your purchase. However, we understand that sometimes a product may not be what you expected. In such cases, we are committed to making the return and refund process as smooth as possible.

Return Process:

1. To initiate a return, please contact our customer service team at contact@csmgems.com to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA will not be accepted.
2. Once you have the RMA, please return the item in its original condition and packaging within 30 days of purchase.

Customer Requirements:

• Return Window: Returns must be initiated within 30 days of purchase.
• Product Condition: The item must be in new, unused condition. Items showing signs of wear or use will not be eligible for return.
• Reason for Return: We accept returns for items that are defective or do not fit as expected.

Refund Process:

1. Upon receiving your returned item, we will inspect it to ensure it meets our return criteria.
2. Once approved, a refund will be issued to the original form of payment.
3. Please allow 10-14 days for the refund to be processed.

Exceptions and Notes:

• No returns or exchanges will be accepted beyond the 30-day return window.
• Shipping and handling charges are non-refundable, except in cases of defective or incorrect items.
• Exchanges for different sizes or products are subject to availability.

We value your business and are here to provide assistance throughout the return and refund process. If you have any questions or need further information, please don't hesitate to contact us at contact@csmgems.com.